Privacy Policy Questions From Our Players
We collect your name, email, phone number, date of birth and address during registration. When you make your first deposit via DANA, OVO, GoPay or QRIS, we verify this information to comply with anti-fraud rules. We also track your IP address, device type and login times to detect unusual account activity.
We retain your account records—deposits, withdrawals, game history and personal details—for seven years after closure where local law permits. This helps us meet tax and fraud-prevention obligations. After that period, your data is deleted from our live servers within 30 days. You can request early deletion by contacting support.
No. We never sell your personal data to third parties for marketing or any other purpose. We share data only with payment processors and fraud-detection partners who are contractually bound to keep your information confidential and use it only to complete your transactions.
Your payment flows through SSL encryption directly from your wallet to our payment gateway. We never store your full payment credentials—only a secure token we use for future withdrawals. Each transaction is verified by your payment provider before it reaches your account balance.
Yes. Log into your account, go to Settings > Privacy & Security and click 'Download My Data' to receive a complete file of your personal information. Alternatively, contact our support team via live chat or email and we'll send it within 5 business days after verifying your identity.
You can disable non-essential cookies in your browser settings without losing access to your account or payment functions. Essential cookies—such as those that keep you logged in—will remain active. Disabling all cookies may slow down the lobby or prevent you from staying signed in across sessions.
Open a support ticket from your account or email our privacy team with your account number. We'll verify your identity and provide a deletion confirmation within 5 business days. Deleted information is removed from our live systems within 30 days, though we may retain a copy for legal compliance where required.
